We cannot contact someone proactively in response to a request. The operating platform only authorizes us to call those who have requested a callback from Helpie.  

 We will not actively track your location. The primary dashboard may display your state name based on the call number, but Helpie Responders do not have ready access to it.  

 Seeking help is not always simple! The fact that you have taken the initial step may be enough to sustain your hope. Continue to hold on and keep yourself safe. Occasionally, conversing with another concerned individual can assist you in making more sensible and less impulsive decisions.  

 It is widely accepted among the world’s best helplines to record calls for training, monitoring, and quality assurance purposes. You are welcome to maintain your anonymity and keep your identity confidential during the call. Of course, the Helpie Responder will remain anonymous and will identify themselves as Helpie.  

Your phone number, along with the numbers of all other callers, will be stored on a highly secure main dashboard. It is not visible to any of the Helpie Responders, and their interface will only have masked details (98*****321), and they will never know your number unless you reveal it, which we will never ask. 

 As this is a crisis line operated by individuals with a humanitarian approach and a passion for helping others in distress, each person operating the line gives their maximum. Their names are not shared to avoid burnout and protect their privacy, as they come from diverse backgrounds.  

The Helpie responder will make every effort to return the call as soon as possible. However, there may be inevitable delays due to technological glitches, the unavailability of suitable responders, or the fact that all available responders are assisting other individuals in crisis. 

Any individual in a crisis, struggling with anger, shame, rejection, frustration, boredom, exhaustion, lack of interest, fear, worry, sadness, regret, addiction, or guilt. The crisis affects day-to-day functioning, including sleep, appetite, and self-care. Any Individual troubled by feelings of helplessness, hopelessness, and worthlessness. Any Individual experiencing racing or suicidal thoughts. Any Individual feeling the need for support in distress. Any individual who is having queries or concerns concerning their mental health. 

 At present, we can take calls from across India from individuals who can communicate in any of the three primary languages of English, Hindi, and Kannada. Depending on the pool of Helpie Responders available at any given time, we may accommodate some of the other Indian
languages as well.  

Your request for a callback is automated, and you are connecting with the technology system in the background. A qualified Helpie Responder will interact with you during the call back from the crisis line. 

 Your information is strictly confidential, and we will not use it for any commercial purposes. Any information collected for research, quality assurance, or training purposes is pooled, cleared of any identifiable information, and then used.  

Crisis intervention is a demanding field that requires continuous training. Helpie Mental Health Crisis Responders are passionate about helping others, and to help effectively, we need to understand why certain things work, and others do not. Thus, specific and authorized team members may use the recordings for quality assurance, training, and monitoring. 

 24/7 and 365 days  

 Many of the regional helplines that many states and regions have are available to you, and you can contact any of them. Please see the Directory tab for more information.  

At all times, we will make all efforts to keep the information you share with us private and confidential. Only in the most extreme circumstances of potential danger to your or others’ lives will the bare minimum information be utilized to contact the proper legal authorities or connect with any other trusted adult with whom you have given your consent. We would never share any of your personal information with anybody else. 

 The Helpie Crisis Response Platform is open to all individuals from all walks of life, gender, race and ethnicity.  

 The Helpie Mental Health Crisis Line is a dedicated helpline for those in need of immediate assistance while facing a mental health emergency. We hope you do not find yourself in crisis regularly. You are encouraged to use the Helpie Crisis Response Platform only when experiencing a crisis. Anyone reaching this line for intensive therapy or regular psychological counselling will be discouraged and asked to reach out to respective professional agencies.  

It is a safe place to discuss any form of crisis or violence. While we may not have solutions to every issue, we can guide you in the direction of resources where you may get the support you need. 

 An available Helpie Responder on the scheduled calendar will be at your disposal for contact. The Helpie Responder can be a psychiatrist, psychologist, counsellor, doctor or a trained layperson who is willing to help someone in need. We are unable to accommodate requests for specific persons based on their profession or identity.  

We are more sensitive to the plights of individuals in distress. If you and your partner are willing to talk, we can provide individual assistance and guidance. This platform may not be helpful if you’re searching for marital or relationship counselling. 

Many people who contact Helpie Mental Health Crisis Line in crises find that they feel better after venting or sharing their problems. We would do all in our ability to provide you with an empathic, non-judgmental, and compassionate listening ear. 

 No.  

 We would not contact your parents or legal guardians unless there is a perceived urgent threat to your life.  

 What you choose to share is entirely up to you. Everything you share is confidential.  

 Crisis intervention gives the space to breathe easy during times of suffocation. It lets you pause and reflect.  

 Any issue relevant to your present mental health crisis can be discussed.  

Yes.

 The caller may be charged for the first time they seek a callback. The crisis line will cover the cost of the returned call.  

 As a matter of policy, the Helpie Responder will NEVER share their name.  

 We are equipped and authorized to handle call back requests from India only.  

 The referrals and resources are considered to be potentially available resources by us. Quality control is not formally verified.